Arms At The Glen » Our Policy
Arms At The Glen
GUEST ROOM RATES: Tax and gratuity not included. All guest room rates are subject to 8% New York State sales tax and 4% Steuben County occupancy tax.
Rates are based on double occupancy. Additional persons will be charged at the rate of $50 per person per night.
Breakfast is included in your guest room rate daily.
Linens are refreshed after every two nights stay in individual rooms to conserve our resources. Carriage House linens are provided for your stay, you are responsible to maintain them for your entire stay.
RESERVATIONS: All reservations must be guaranteed with a 50% deposit of the total amount due via a major credit card to reserve a room. 18 Vine accepts VISA, MasterCard, Discover and American Express cards.
All reservations must be made in advance. We do not accept walk in guests. Arms At The Glen reserves the right to change room assignments to one of equal or greater value if necessary.
MINIMUM STAY REQUIRNMENTS: Arms At The Glen will require a 2-night minimum stay on weekends April 16 to October 31 and a
2-3-night minimum stay on all holiday, event, and race weekends April 15 to November 1.
CANCELLATIONS: Last minute cancellations can significantly affect our business. Therefore, Arms At The Glen will require a 21 day notice on all cancellations on bookings. Cancellations made with less than 21 days to the arrival date will be charged 1 night's room and tax. Cancellations made with less than 14 days to the arrival date will be charged 2 night's room and tax. Cancellations made with less than 7 days and to the arrival date and no-shows will be charged your entire stays room and tax.
CHECK-IN: 4:00 PM to 7:00 PM
(We can accommodate late Check-Ins with advanced notification. Please let us know when making your reservations what is your estimated arrival time.)
CHECK OUT: 11:00 AM
Payment in full will be required at Check–In with a VISA, MasterCard, Discover, American Express or Travelers Checks with proper ID.
EARLY DEPARTURES: There will be no refunds for early departures.
ALCOHOL: Arms At The Glen does not serve alcoholic beverages at this time. Wine and beer glasses are available if you choose to enjoy a bottle of wine or craft beer that you have purchased from one of our local wineries or craft breweries. We ask that our guests drink responsibly and take into consideration our other guests. Enjoy!
SMOKING: Arms At The Glen is a smoke free environment. Smoking is not allowed on property. No exceptions.
PETS: We love them, but unfortunately we cannot accept them.
PARKING: We offer on site and street parking.
CHILDREN: Well behaved children over the age of 12 are welcome when accompanied by a responsible parent or guardian at all times.
All policies subject to change without notice. Please call with any special needs. Arms At The Glen reserves the right to refuse service to anyone.